Current Customers :: New System Laundry

Current Customers

Inventories are established, per item, with the sales representative based on projected needs and experience.
An inventory of any given item is made up of what is being delivered, what is on hand and what is being taken away dirty (that is why most uniforms are issued in sets of 11—five dirty, one being worn and five being delivered).
Once an item is used, your staff members will place in bag to be picked up. That bag is tagged with an account ID label.
Once at the plant, one bag at a time is opened at a counting station.
The information from the bag tag is entered into the counting computer to identify the account from which the bag came.
The counter then feeds individual pieces into the counter, by hand, to ensure the most accurate counts possible.
Those piece counts are transferred to the billing computer will generates an invoice for the next week’s delivery based on the number of pieces used and their price. (Please note that deliveries are based on a weekly delivery system. For example, what is picked up Monday will be delivered on the following Monday.)

Wearing apparel, chef coats and cook shirts have bar codes and RFID chips identifying that garment to an account or individual in an account.
Before each garment goes out for delivery, the RFID is scanned three separate times for tracking purposes—one for initial count and billing, one for sorting to the route, and one to sort to account.
A “Garment in Service Report” can be generated at any time to show the status of all the garments assigned to your account, including the last scan-out date.
Should a lost garment be returned, the computer will flag it as returned and a credit will be issued for the lost charge.
Should new garments be issued, there will be a one-time prep fee of $1.00 per garment, that will show as an ANC, or Ancillary Charge, on the invoice.
Once a garment is missing over six months, we will charge for loss and replace it. This will show up as a LRR item, or Lost Replacement including Rental.
Garments in an account can be assigned by either size or by individual.
For larger accounts size is a much more cost-effective way to outfit your staff. It is easier to bring generic sizes then to process and deliver specific goods in an atypical time period.

The minimum is the least amount that will be charged every week on those items.
The minimum is calculated by the total inventory of an item multiplied by 45%.
For example, an inventory of 100 chef coats would be billed every week for at least 45 coats. If only 35 were used, you will be billed on the last delivery day of the week for the ten coats that were short of the minimum. If 46 coats were used then you would be billed for the 46.
This is why it is extremely important for your CSR to watch for below average usage and for you, the customer, to pass along any staff changes to ensure the proper inventory adjustments. A lower inventory means a lower minimum.
Damages are determined at the counting stations by the soil counter.
Tears, burns and improper use will constitute damage and that item will be billed at the current replacement cost. For example, using a napkin to clean a grill is improper use.
Mildew, wine and coffee stains are NOT damage.
To test an item for damage, take the item, rub it together under hot water. If the stain begins to come out, then it is not damaged.
The invoice will have the replacement charge on it as a line item. If the CSR does not have the damaged product that you are charged for, then he is to credit that amount off.
Our CSRs have been instructed to show and leave the damaged items. They can be used as an in-house learning tool.